Support & warranty

Complaints and warranty

If an item is damaged, incorrect, or has a production defect, we review the case and provide an appropriate remedy.

Updated: August 9, 2026

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Reporting a problem

Please report visible damage, incorrect products, or print defects as soon as practical by email to support@mapelina.com. Photos of the product and packaging can help us review the case.

How we handle complaints

  • we review the complaint against the order and the information provided
  • where justified, we arrange a remedy required by law or another appropriate solution
  • statutory warranty rights remain unaffected